Pilates Therapeutics: Privacy Policy


Pilates Therapeutics LLC is committed to protecting your privacy. Although we are not a health care provider, a health care clearinghouse or a health plan, and our services do not include the giving of medical advice, we understand that our educational products and services are related to health and fitness and are used by members of health care professions.

Pilates Therapeutics LLC seeks to protect the personal information of all our customers, and does not sell or give out customer information, including distance learning course records, without specific written request of that customer.

Completed Pilates Therapeutics® Continuing Education course work pages and examinations are kept locked in a secure file for 7 years from the date of completion, or for the minimum period of time required by the authorizing agency, whichever is greater. A permanent electronic record is also kept securely and may be obtained by written request, with an original signature, from the learner only.

Please note that we review our privacy policy on a regular basis to ensure that the information stated herein is accurate according to current processes and procedures. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints please email info@PilatesTherapeutics.com.  

How much information must I share on the Pilates Therapeutics LLC site and with Pilates Therapeutics LLC?
We may collect information needed to secure ordering, exam taking, certificate of completion issue and customizing your educational experience. See below to find out what information is required for what task.

a. When I browse online:

b. When I purchase a product from Pilates Therapeutics LLC:
We may collect name, address and payment information by email, although credit card numbers may be phoned/faxed in as an alternative and checks or money orders may be sent by surface mail. We use PayPal® as our principal method of online payment. Please follow the link for information about PayPal’s industry-leading security policies and practices.

c. When I subscribe to email promotions:
We may collect your name and email address.  This is used only for the purposes of building our internal mailing list and will never be sold or transferred.

Is my information used for any other purpose?
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become a Pilates Therapeutics LLC customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices. Our email advertising and announcements will always contain an ‘unsubscribe’ function.

Will my information be given to any other party?
Occasionally, Pilates Therapeutics LLC conducts promotions, which may include email broadcasts or promotional materials mailed from a non-Pilates Therapeutics LLC owned company. We may provide these third-party companies with your address as part of a mailing list which they will use to accomplish the mailing. Please be assured that Pilates Therapeutics LLC will make every effort to protect the privacy of our customers in such transactions. Whenever we hire other organizations to provide support services we require them to conform to our privacy policy and allow us to audit them for compliance.  We will never sell or transfer our mailing list or customer information to any third party, with the exception that on occasion we may be audited or asked for information pursuant to our agreements with certifying agencies that have approved us as continuing education providers.  On those occasions we will disclose such information, including names and other identifying data (e.g. professional license numbers) of our customers who have purchased the relevant continuing education product.

Does Pilates Therapeutics LLC purchase information about its customers from other companies?
Pilates Therapeutics LLC uses direct mail (surface and email) as one method of customer contact, and therefore rents or purchases various mailing lists, which include names and mailing addresses, from other organizations throughout the year. The sole purpose for obtaining such a mailing list is to send out our promotions.  

How will my email address be used?
When you place an order with Pilates Therapeutics LLC, we will contact you by email to confirm your order and to update you on the status of your order and to answer your questions.  We also will send certificates of completion and related course documentation by email as our preferred method, unless you request otherwise.

How does Pilates Therapeutics LLC protect my information?
We protect the security of certain financial information during transmission by using encryption software.  Your account information, communications with us and order history are kept behind our firewall on a separate server.  We do not retain credit card or other customer banking information past the amount of time necessary to process and confirm payment. 

Who can see my account information?
Only authorized personnel at Pilates Therapeutics LLC are permitted to access the Pilates Therapeutics LLC client database, servers and business applications. Whenever we hire other organizations to provide support services we require them to conform to our privacy policy and allow us to audit them for compliance.

What if Pilates Therapeutics LLC changes how they use my information?
If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.

How do I give Pilates Therapeutics LLC feedback?
Simply click here to send us feedback via email. Please note that feedback given in this manner becomes property of Pilates Therapeutics LLC and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply indicate your preference in your message.

How does Pilates Therapeutics LLC correct inaccurate information?
We attempt to keep customer information complete and up-to-date. Please notify us of any changes or errors and we will promptly make the correction.

Pilates Therapeutics LLC Customer Satisfaction commitment:
Pilates Therapeutics LLC is committed to providing our customers with 100% satisfaction. We will work with you to resolve any issues in a reasonable and thorough fashion.

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